• Implementation Manager

    Job Locations US-FL-Tampa
    Posted Date 3 weeks ago(7/31/2019 10:30 AM)
    Regular Full Time 40
    Implementation Services
  • Summary

    As an Implementation Manager you will be responsible for leading tasks, projects and plans to meet organizational initiatives and customer implementations.  This position requires interaction with internal team members and external customers and vendors in order to complete implementation activities and projects.  This position requires analysis of complex processes and procedures and project management implement creative solutions to solve business problems.


    Key Responsibilities - To simplify complexities for each customer

    1. Serves as the project manager on initiatives/projects and is responsible for coordinating internal and external resources as needed to deliver to required results.
    2. Develop and execute project plans to ensure on-time implementation of all initiatives.
    3. Manage project scope and expectations with both internal and external project team members.
    4. Collaborate with internal and external stakeholders and customers to gather requirements related to the project.
    5. Responsible for leading the onboarding of new customers and reimplementation of existing customers. Works closely with Account Management and Operations teams to ensure a seamless transition from implementation of the project/initiative to post implementation.
    6. Works with Account Management and/or the Sales Department as well all relevant internal IT departments to serve as the voice of the end-user in discussions on technology and functionality.
    7. Leads interactions with delivery teams, vendors, operations and others as needed to complete projects, opportunities or initiatives to meet customer and PBM product needs. This includes performing requirements gathering, maintaining documentation and system technology requirements, and providing quality assurance and production support of systems as well as managing the project as a whole. 
    8. Manages contract compliance to ensure the implemented program adheres to the language set forth in the contract. 
    9. Performs RFI/RFP coordination and oversight to ensure descriptions and details accurately match the product capabilities and meet the potential customer’s needs.  
    10. Captures and creates all related project implementation documentation to be used as a guide for all employees post implementation in order to ensure a smooth transition of the project into the maintenance cycle. 
    11. Maintains general overall product and process knowledge in order to lead product related discussions with both internal and external resources. 
    12. Participate and/or lead meetings and committees related to OKRs and product oversight/compliance.

    Position Qualifications


    Bachelor's degree from four-year college or university; plus six to eight years related experience and/or training; or equivalent combination of education and experience. 


    Knowledge, Skills and Abilities:

    Experience in vendor and contract management useful. Proven leadership and project management skills essential.  Prior experience in software product implementation and project management is required.  Any skills related to SQL queries, pharmacy software, pharmacy benefit management or medical bill review is highly preferred. 


    Physical Demands/Working Conditions:

    Duties are performed primarily in an office setting. Travel to attend meetings and visit locations throughout the country may be required. Operate computer and standard office equipment such as telephone, copier, and printer. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands. The employee is occasionally required to stand and walk.

    *** Job descriptions will be reviewed and are subject to changes of business necessity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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